FAQs

Some frequenty asked questions

 

How long will it take for my product to arrive?

Once you have placed your order, you will receive an order confirmation email. This will have your order number listed. Our team will then prepare your order. This can take up to 4 business daysfor your order to be packed and shipped. Once your glasses order is ready and has been shipped, you will receive a further email to share your tracking number.

 

Shipping Options and Transit times

Currently, we offer standard shipping only on every order. Shipping times vary depending on your location. You will be provided with a tracking number once your order has been shipped which is trackable via the link we will share with you. While we do our best to partner with courier services to ensure timely delivery, Solar Powered does not have control over related shipping delays due to unforeseen circumstances.

 

How do I return an item?

Full priced items can be returned within 15 days of you receiving your item for an exchange, refund, or store credit. Full price items purchased using discount codes, from a brand affiliate or influencer can be returned for an exchange, refund, or store credit.

Any items that are purchased when marked as “on sale”, during an advertised sale period or using a promotional code can be returned for an exchange or store credit only.

 

Can I cancel my order before it is shipped?

Orders once accepted by us cannot be cancelled or varied by you. This includes, but is not limited to cancellations for any reason, changes to personal details, adding, removing or changing products. If a cancellation is requested, we will, in our best endeavours, try to accommodate this request but we cannot guarantee it. However, this will be subject to a processing fee, which will be deducted from your refunded amount. The processing fee will vary depending on the order value and be communicated to you before initiating the refund.

 

Does Solar Powered ship globally?

Currently, we do not ship globally, and are only available for purchase in India. We're working on making Solar Powered's Blue Light Blocking Glasses available all over the world.

 

Can I buy multiple units in a single order?

While only one pair can be purchased per transaction, you’re welcome to place multiple orders if needed.

 

Do your glasses come in prescription and reading options?

Our Solar Powered glasses aren’t available in prescription or reading options yet, but we're working on making the benefits of our blue blocking glasses accessible to everyone.

 

Are there going to be any new product releases in the future?

Yes! We plan on releasing new products soon. If you want to be notified of any of our new releases make sure to sign up for our newsletter.